Challenge

With nearly 90% of its workforce in the field, Amedisys faced high attrition and growing disconnection among caregivers. Many employees felt isolated and lacked secure, easy ways to connect with peers for support and advice.

Solution

Amedisys saw an opportunity to invest in a digital solution—but recognized that technology alone wasn’t enough. Carpool partnered with their team to design and deliver a thoughtful, people-first adoption strategy that prioritizes connection over complexity.

To foster meaningful connection and adoption, we focused on three strategic areas:

• Piloted a purpose-built platform: We introduced a secure digital collaboration tool tailored to field-based staff.

• Built momentum through internal partnerships: We worked hand-in-hand with IT and HR to support change management and rollout at scale.

• Embedded connection into workflow: Daily virtual huddles became part of the rhythm of work—easy to access and quick to adopt.

Adoption Strategy: Rather than pushing out another tool, we helped Amedisys launch a culture shift—one that made connections feel natural and supported, not forced.

Our approach centered around:

• Local champions

• On-the-ground feedback loops

• Clear, human messaging that made the “why” easy to understand

Within a year, over 9,000 employees were engaging in daily virtual stand-ups, and peer-to-peer connection jumped from 33% to 72%.

The results

The platform became more than a communication tool—it became a daily habit.

Employees started their mornings with team check-ins, shared challenges in real time, and reconnected with the broader purpose of their work.

One year later, Amedisys didn’t just see a rise in digital engagement—they saw a stronger, more connected culture.